Welcome to Thomann! In Europe's biggest music store you'll find a huge range of instruments as well as studio-, light-and sound technology.We have the most popular brands, low-priced alternatives, and many free extras for musicians.

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Every order at I' m ordering from the UK, what has changed since January 1st 2021? Now that the If you receive a damaged parcel, please fill out the “return product” fo 89 reviews for Musikhaus Thomann e. correspondence especially with our great UK customers following the implementation of new trade rules introduced on With the new trade agreement between the EU and the UK, new regulations VAT will be added and charged by Thomann GmbH after processing an order only if the No duty will be charged if he adheres to these rules. Returns process We at Thomann want you to be completely happy with your purchase: no regrets. We therefore offer you a 30 Day Money-Back-Guarantee on our products. More information on the Thomann Return Policy here. Thomann offers an excellent 3-year warranty that acts to extend the manufacturer's warranty period ( usually Amazon.com Return Policy:Regardless of your statutory right of withdrawal, you enjoy a 30-day right of return for many products.

Additionally, some carrier's drop-off points might not be open to accept parcels. Before you plan your visit, we recommend you refer to the carrier's website to … Store Returns Policy. We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant I don't like this policy Returns & Refunds Our return policy generator tailors each policy specifically to your platform, no matter the size, type, or location of the business you operate. Customizable.

Maybe I've been lucky but I've had far worse experiences with a number of uk stores that have never responded to emails or which have messed me about claiming to have items in stock when they haven't etc. I did notice that Thomann were having problems in recent weeks with their new IT system (notice on their web site).

If your purchase was delivered over 30 days ago and you wish to return it, please contact our Customer Services team and we will do our best to accommodate. N.B. This is only valid for orders placed after 15 th March, and our Returns Policy otherwise remains the same. Thank you for your patience.

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Don't worry, you can return goods ordered from us at any time within Jan 14, 2012 I knew the brand and when I googled it came up with Thomann.de. He has never had to return anything so can't help with that. 0 a "gig bag" (not pictured) whereas the UK dealers include a good Yamaha We are here to help.
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To ensure your return is covered by our complimentary returns policy, please send it back from the same destination it was delivered to. Providing the return meets the requirements of the Returns Policy, our Customer Support team will authorise the return and arrange free collection of the products.

I chose the latter, fearing that the fault was a design flaw, that would occur again on the replacement guitar (which Thomann themselves also suggested in their Email).
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Jan 14, 2012 I knew the brand and when I googled it came up with Thomann.de. He has never had to return anything so can't help with that. 0 a "gig bag" (not pictured) whereas the UK dealers include a good Yamaha

The credit card company also refunded the original exchange transaction fee. The Thomann Online Store has excellent references and therefore has been the number one for years for musicians all over Europe.

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Under the order you want to return, select View details. Follow the onscreen instructions. After a few hours, you’ll get a confirmation email. Follow the instructions inside. If you see "Device is not eligible for return," your shipment either hasn’t shipped yet or has passed the 15-day return limit. If it hasn’t shipped yet, you may be

of customers. Will become a loyal customer if they experience a hassle-free returns process. We built this website in order to help you easily return your purchased item and get your refund from any of the shops, websites in UK. UK Based Guitar Tech . Join date: Jan 2008 . 120 IQ #19 . Click to copy post link anytime i had anything faulty thomann paid the return postage If your in the UK don't bother with this company. They will take your money and lie when your items will arrive.

We are very disappointed that Thomann apparently doesn’t monitor or return customer inquiries and we are getting stuck with a $70 shipping charge and a long wait to get our money back. Businesses like this need to be held accountable when they choose to neglect customer communications.

However, during busier periods it may take slightly longer. IMPORTANT INFORMATION. To ensure your return is covered by our complimentary returns policy, please send it back from the same destination it was delivered to.

I contacted Thomann customer care, and within 48 hours, and several prompt Emails, I was offered either a replacement instrument, or a 30% refund and keep the instrument. I chose the latter, fearing that the fault was a design flaw, that would occur again on the replacement guitar (which Thomann themselves also suggested in their Email). Thomann is the largest online and mail order retailer for musical instruments, light and sound equipment worldwide, having about 10m customers in 120 countries and 80,000 products on offer. We are musicians ourselves and share your passion for making it. To help you avoid making non-essential journeys we have extended our returns policy to 10th May 2021 to return anything purchased in-store since 28th November 2020.